RETURNS / EXCHANGE POLICIES
Rogue's Return Policy
You may return or exchange an unused item in new condition within 30 days of delivery.
All items must include original packaging.
Items that are used or damaged may be denied a refund or exchange.
Customers will be responsible for return shipping only (An exchanged item shipping via freight will be subject to a return shipping cost).
All customers outside of Australia will be responsible for shipping both ways.
How To Return an Item
Please use the Online Returns/Exchange Form to generate and print your return authorization.
Customers will be responsible for return shipping costs, including customs fees where applicable.
We advise that you keep and monitor the tracking information for your return shipment.
Rogue does not accept responsibility for return shipments that get lost in transit on the way to our warehouse.
Return Exceptions
All Final Sale items cannot be returned. Other non-returnable purchases include closeout items, face coverings or gift cards.
All shoes returned without a shoe box or with the shipping label affixed to the shoe box will be subject to a $10 fee.
Items returned incomplete or without the original packaging may be denied a refund or exchange. (Apparel in new condition can be returned outside of the sealed bag)
Exchanges
Exchanged orders will ship once all items are available. In case the selected item should be out of stock, we will make a reservation so it ships as soon as it is restocked.Please allow 7-10 business days for US-stocked small products to ship.Oversize items and items shipping freight will be subject to a return shipping cost.
Return Process Exceptions
Please allow up to 3-5 business days for your return or exchange to be processed.
In most cases your refund will automatically go back to the original form of payment used for the purchase.
Original shipping charges incurred on your purchase aren’t refundable as part of your return or exchange.
For larger items or defective items please call 02 4627 4005 or email team@rogueaustralia.com.au to ensure you get the best service.
You may return the items to the address below:
Rogue AustraliaAttn: Return Dep.18 Williamson Rd, Ingleburn, NSW 2565
ROGUE'S CANCELLATION POLICY
You may cancel an order at any time prior to the order entering the “Processing” stage.
Once it has entered Processing the order may not be cancelled.
You can track the process of your order in the “Order History” tab of your account page and through the Rogue Shipping System.
The entire order must be cancelled, you can not cancel specific items.
If you still want certain items in the cancelled order, you'll have to purchase the items again in a new order.
To cancel an order: Please submit an inquiry here: Contact Us
If your order is eligible to be cancelled Rogue will send you an email confirmation of the cancellation. You may also confirm that your order has been cancelled in the “Order History” tab of your account page.
If you are unable to cancel an order because it has moved past the “Processing” stage you may return it following the steps listed above in our Return Policy.